Refund Policy

Last updated: 12 October 2026

Card payments (Paddle)

• You can ask for a full refund within 14 days of your first payment for a plan, for any reason.
• Renewal payments can be refunded within 14 days if you have used fewer than 10% of that period’s requests.
• Extra request packs can be refunded within 14 days if none of their requests were used.
• Refunds are processed by Paddle, our merchant of record, to the original payment method. They usually arrive in 5 to 10 working days.

Local payments (JazzCash, Easypaisa, bank)

Refunds follow the same rules and are sent back to the same account within 7 working days of approval.

Cancelling

Cancel any time from your dashboard. Your plan stays active until the end of the period you paid for and will not renew.

When refunds are not given

• Accounts closed for abuse, such as multiple accounts or automated scraping.
• Requests after the refund window above.

How to ask

Email [email protected] from your account email with the date of payment. You can also contact Paddle directly through the link in your receipt.